0092-308-6403561
info@unzilaindustry.com
FREQUENTLY ASKED QUESTIONS
These conditions shall apply to the Contract to the exclusion of all other terms and conditions, including any terms and conditions which the Customer may purport to apply under any order (including the Order), confirmation of order or similar document or in any correspondence.
No variation to these conditions shall be binding unless agreed in writing by an authorized representative of the Company.
The Contract constitutes the entire understanding between the Company and the Customer with respect to the Goods and supersedes all previous agreements and understandings between the parties. The Customer acknowledges that it has not relied upon any statement made orally or in writing by the Company, its employees or agents to the Customer, which are not expressly incorporated into the contract.
Each order (whether submitted by telephone, fax, post, email or electronic ordering system) shall be deemed to be an offer by the Customer to purchase the Goods pursuant to these conditions. The Company may, at its complete discretion, refuse to accept any Order.
The Customer shall be responsible to the Company for ensuring the accuracy of the terms of any Order (including the description of the Goods ordered).
Samples and Free of Charge Goods
For the avoidance of doubt, where no order is placed and the Company provides Samples, to familiarize the Customer with the goods, as part of a sampling program or where the Company provides Free of Charge Goods to the Customer as part of a clinical trial or compassionate use program these conditions shall, to the extent applicable, apply to such Samples and Free of Charge Goods.
Subject to the condition 4.5, unless and otherwise agreed by the Company in writing, the price of the Goods shall be the price listed in the Company’s published price list current at the date of the Company’s acceptance of the Order.
Subject to the condition 4.4, any price may be altered from time to time by the Company on giving not less than thirty days’ notice to the Customer.
Standard delivery shall be in accordance with the condition 6.1 or as stated on the Pro Forma offer whichever is greater. If the Customer requires delivery within an alternative time period, the Customer shall contact the Company’s customer Support Centre to agree an alternative time period, which will be charged at an additional cost to the Customer. All delivery times are subject to the Goods being in stock at the time of the Company’s acceptance of the Order.
Subject to the conditions 4.2 and 6.2, delivery of the Goods shall be made to the delivery address specified in the Order normally within 30 days or as stated on the Pro Forma Invoice whichever is greater after the date of the Company’s acceptance of the Order.
The Company reserves the right to withhold delivery of any Goods if any sum due to the Company under any contract with the Customer is overdue or if, in the reasonable opinion of the Company, the financial standing of the Customer has been impaired for any other reason.
Time of delivery shall not be of the essence and, subject to condition 8.6; the Company shall not be liable for any loss or damage whatever due to any failure by the Company to deliver the Goods (or any of them) promptly or at all.
The Company may deliver the Goods by separate installments. Each separate installment shall be invoiced and paid for in accordance with the provisions of the Contract. Each installment shall be a separate Contract and no cancellation or termination of anyone Contract relating to an installment shall entitle the Customer to repudiate or cancel any other Contractor installment.
The Customer shall take delivery of the Goods promptly whenever they are tendered for delivery (which shall include signing the relevant delivery note).If, for any reason, the Customer fails to take such delivery of the Goods or otherwise causes or requests a delay in delivery:
The Goods shall be deemed to have been delivered;
Risk in Goods shall pass to the Customer; and
The Company shall be entitled to store or arrange for the storage of the Goods until actual delivery, and charge the Customer for the reasonable costs (including insurance) of such storage and any additional charges incurred in delivering the Goods at a later date.
The Customer shall ensure that adequate and safe facilities and procedures exist at the Customer’s premises for the delivery of the Goods.
The Customer shall immediately notify the Company’s Customer Support Centre if the Goods are not received within 30 days of receipt of the invoice.
Any requests to return Goods must be made to the Company’s Customer Support Centre within seven days after the date of delivery of the Goods to the Customer. Goods which have specialist storage requirements or short expiry dates will not be accepted for return.
If the company agrees to accept any Goods for return, the Company will issue a “return reference number” and the Customer shall be liable to pay a handling charge of 20% of the price. No return will be accepted after 15 days. Custom-made, made to order, color-coded, etched, and specially sourced instruments are non-returnable. Instruments that have been used/sterilized are also non-returnable. All products being returned should be sent in their original unopened packaging. All Goods must be returned to the Company carriage-paid. The Customer must provide the Company with proof of carriage. For the avoidance of doubt, the Goods shall be at the Customer’s risk until return delivery is accepted by the Company.
Goods returned without the prior written approval of the Company may be returned to the Customer at the absolute discretion of the Company.
